Privacy Policy

Last Revised: 24 Jul 20206

At Saachi, we respect your privacy and are committed to being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains our practices in plain, straightforward language. By using our website, you agree to the terms described below.

1. Who We Are

Saachi is a sole proprietorship registered in India, offering handcrafted Indian wear for everyday and festive occasions.

Business Name: Saachi

Registered Address: C12/103, Prithvi Apartments, Prithviraj Rd, C Scheme, Jaipur – 302001

Privacy & Support Email: hello.saachijaipur@gmail.com

Phone / WhatsApp: +91 98290 11569

Website: https://saachijaipur.com/

2. What Information We Collect

Information you provide to us

When you create an account or place an order on our website, we collect:

• Full name
• Email address
• Phone number
• Delivery address
• Date of Birth (Optional)

You may also shop as a guest without creating an account. In that case, we collect only the information necessary to fulfil your order.

Wishlist data

If you save items to your wishlist, we store that information against your account to improve your shopping experience.

Payment information

We do not store your payment details. All transactions are processed securely through Razorpay, our third-party payment gateway. Please refer to Razorpay's privacy policy for details on how they handle your payment data.

Automatically collected information

When you visit our website (hosted on Shopify), certain information is collected automatically, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the site
• Referring URLs

This data is collected by Shopify and used to maintain and improve the functionality of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfilment: To process your orders, arrange delivery, and send you order confirmations and shipping updates Customer support: To respond to your queries, complaints, or requests
• Marketing communications: To send you emails, SMS messages, and WhatsApp notifications about new arrivals, promotions, and sales (only if you have opted in or made a purchase with us)
• Advertising: To run targeted advertisements on platforms such as Instagram, Facebook, and Google, using anonymised or aggregated customer data
• Internal research & development: To understand customer preferences and improve our product range and overall experience
• Legal compliance: To meet our obligations under applicable Indian law

4. Marketing Communications

We may contact you via email, SMS, or WhatsApp with order updates, shipping notifications, and promotional content.

You can opt out of marketing emails at any time by clicking the Unsubscribe link at the bottom of any marketing email. To opt out of WhatsApp or SMS communications, please contact us directly at hello.saachijaipur@gmail.com or +91 98290 11569.

Opting out of marketing communications will not affect transactional messages related to your orders.

5. Cookies & Tracking

Our website uses cookies (small text files stored in your browser) to help the site function properly and improve your experience.

Cookie consent banner: We use cookies to improve your browsing experience and ensure our website functions as intended. For more information, please refer to our Privacy Policy.

Types of cookies we use:

• Essential cookies: Required for the website to function (e.g., your shopping cart, login session). These cannot be disabled.
• Analytics cookies: We use Google Analytics to understand how visitors interact with our website. This data is anonymised and used only for improving site performance.
• Marketing cookies: We use Meta Pixel and similar tools to run retargeting advertisements and show relevant ads to past visitors on Instagram, Facebook, and Google.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the website's functionality.

6. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

• Logistics & courier partners: To deliver your orders
• Payment gateway: To securely process your payments
• Analytics & advertising platforms: To analyse website performance and serve relevant advertisements
• Influencer & affiliate partners: Links from partners may direct you to our website. We do not share your personal data with influencers directly
• Legal authorities: If required by law or to protect our rights

All third parties we work with are required to handle your data responsibly and in accordance with applicable law.

7. Third-Party Links & Embedded Content

Our website may contain links to our social media pages (Instagram, Facebook, WhatsApp) and may embed content such as Instagram feeds or Google Maps. Clicking on these links or interacting with embedded content will take you to third-party platforms governed by their own privacy policies. Saachi is not responsible for the privacy practices of these external platforms.

8. Data Storage & Security

Where Your Data is Stored

Your information is stored and processed through Shopify, our e-commerce platform, along with authorised service providers who support payment processing, order fulfilment, shipping, customer support, and website operations.

SSL Security

Our website is protected by SSL (Secure Socket Layer) encryption, ensuring that any information shared between your browser and our site remains private and secure. All pages that collect personal information are HTTPS-encrypted.

Security Measures

We take reasonable technical and organisational precautions to safeguard your information. This includes encrypted data transmission, secure hosting infrastructure, restricted access to customer data, password-protected administrative systems, and the use of trusted third-party providers such as Shopify, Razorpay, and our logistics partners.

Data Retention

We retain customer information for as long as necessary to fulfil orders, provide support, and meet our legal, tax, and regulatory obligations. Where information is no longer required, it is securely deleted or anonymised.

Data Breach Notification

In the unlikely event of a data breach, we will promptly investigate, take steps to limit any impact, and notify affected individuals and relevant authorities as required under applicable law.

9. Your Rights

As a customer, you have the following rights regarding your personal data:

Access your data

You can request a copy of the personal information we hold about you by emailing us at hello.saachijaipur@gmail.com.

Correct your data

If any of your information is inaccurate or outdated, you can update it by emailing us or reaching out via WhatsApp.

Delete your data

You may request the deletion of your account and associated personal data by contacting us. We will process deletion requests within 2-3 weeks.

Opt out of marketing

You can unsubscribe from marketing emails via the unsubscribe link in any email, or contact us directly to opt out of SMS and WhatsApp communications.

To exercise any of the above rights, please contact us at: hello.saachijaipur@gmail.com | +91 98290 11569

10. Children's Privacy

Saachi's website and products are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Users are required to confirm their age before proceeding with a purchase. If we become aware that a minor has provided us with personal data, we will take prompt steps to delete it.

11. Governing Law & Compliance

This Privacy Policy is governed by the laws of India. We are committed to compliance with the Digital Personal Data

Protection (DPDP) Act, 2023 and other applicable Indian regulations.

Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be reflected on this page with a revised 'Last Revised' date at the top. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests related to your privacy or this policy, please get in touch:

Email: hello.saachijaipur@gmail.com

WhatsApp / Phone: +91 98290 11569

Address: C12/103, Prithvi Apartments, Prithviraj Rd, C Scheme, Jaipur – 302001

We take your privacy seriously and will always do our best to respond promptly and transparently.

© Saachi. All rights reserved.