Terms & Conditions

Last Revised: 26 Jul 2026

 

Welcome to Saachi. By visiting or shopping on our website, you agree to the following Terms & Conditions. Please read them carefully. They are written to be clear and straightforward. If you have any questions, our team is always happy to help.

 

1. About Us

Saachi is an Indian wear brand rooted in craftsmanship and everyday elegance.

Registered Business Name: Saachi

Registered Business Address: C12/103, Prithvi Apartments, Prithviraj Rd, C Scheme, Jaipur – 302001

GST Number: 08ABMPA9976C1ZE

Customer Support (WhatsApp / Phone): +91 98290 11569

Customer Support Email: hello.saachijaipur@gmail.com

 

2. Using Our Website

Our website is intended for individuals aged 18 years and above. By using this website, you confirm that you meet this requirement.

You may shop as a guest or create an account. If you choose to register, you will be asked to provide your name, email address, phone number, and date of birth.

We do not currently restrict access by geography; our website is accessible internationally.

 

3. Products & Pricing

Accuracy of Product Listings

We make every effort to present our products (colours, textures, embroidery, and fabric details) as accurately as possible on our website. Please note that colours may appear slightly different depending on your screen settings and display. This is a natural limitation of digital photography and varies across devices.

As our pieces are handcrafted, slight variations in weave, embroidery, or finish are inherent to the nature of artisanal work and add to each piece's uniqueness.

Pricing

All prices on our website are listed in Indian Rupees (INR) and are inclusive of GST. Where available, localised pricing may be displayed based on your location.

Saachi reserves the right to update or change product prices at any time without prior notice. The price applicable at the time of checkout will be the final price.

Product Availability

Most products on our website are made-to-order. We take care to ensure listed products are available, but in the rare event that an ordered item is no longer available after your order is confirmed, we will notify you promptly and process a full refund to your original payment method.

Made-to-Order & Customisation

The majority of our products are made-to-order. Lead times vary by product and are mentioned on each product's page. As a general guide:

• Standard pieces: Domestic 3–4 weeks | International 4–5 weeks
• Chikankari pieces: Domestic 4–5 weeks | International 7–8 weeks

We also offer customisation services, including alterations, sizing adjustments, fabric choices, and personalisation, on a case-by-case basis. Please reach out to us via WhatsApp or email to discuss your requirements. Our team will review your request and confirm feasibility before any order is placed. Pricing and timelines for customisation will be communicated to you before payment.

All custom and made-to-order pieces require full payment upfront. Once production has begun, custom orders are final sale and are not eligible for returns or exchanges.

Sales & Promotional Offers

We occasionally run sales and promotional events. Discount codes and sale pricing cannot be combined with other active offers unless explicitly stated. Terms of each promotion will be communicated at the time of the offer and may vary.

 

4. Orders & Payments

Payment Methods

We accept the following payment methods:

• Credit Cards
• Debit Cards
• Net Banking

We do not currently offer Cash on Delivery (COD) or EMI/instalment options. All payments are securely processed through Razorpay.

Order Confirmation

Your order is confirmed once you receive a confirmation email from us. Please check your inbox (and spam folder) after placing your order.

Failed Payments

If your bank account is debited but the payment does not reach us, please get in touch with our support team. We will investigate promptly. If the amount has been received by Saachi, we will initiate a refund. If the amount is held with Razorpay and has not reached us, Razorpay will process the refund directly to your account.

 

5. Shipping & Delivery

Where We Ship

We ship across all of India. We also ship internationally, with shipping charges based on actuals.

Shipping Charges

• All India orders: complimentary shipping on all orders
• International orders: complimentary shipping on orders above ₹50,000. For orders below this threshold, shipping charges will be calculated at checkout based on actuals.

Delivery Timelines

Delivery timelines within India vary by city and will be communicated at the time of dispatch. Please note that the stated production timeline is inclusive of delivery time. Delivery typically takes 2–3 days within India and approximately 10 days for international shipments. Deliveries to remote or less accessible locations may require additional time.

For express or priority shipping, we can arrange expedited delivery through ShipRocket / BlueDart at an additional cost based on actuals. Please contact us before placing your order if you need express delivery.

 

Courier Partners

We ship via ShipRocket, BlueDart and Merchant Courier for domestic deliveries, and use appropriate partners for international shipments.

Order Tracking

Once your order is dispatched, you can reach out to us on WhatsApp or by email, and we will share your tracking details.

Risk During Transit

Saachi bears full responsibility for your order while it is in transit to you. In the rare event of loss or damage during delivery to you, we will take care of it.

For any returns initiated by the customer (e.g., in the case of damaged goods: see Section 6), the customer bears the risk of the return shipment to us. Saachi will bear the return shipping cost in verified cases of damaged or incorrect items.

 

6. Returns, Exchanges & Refunds

Our Policy

As our products are made-to-order and handcrafted, we do not accept returns or exchanges for reasons such as change of mind, size preferences, or colour expectations. We encourage you to reach out to us before placing your order if you have any questions.

We do, however, stand fully behind the quality of our products. If you receive an item that is damaged or incorrect (i.e., different from what you ordered), we will make it right.

Reporting a Damaged or Incorrect Item

If you receive a damaged or incorrect item, please contact us within 7 days of delivery via WhatsApp (+91 98290 11569) or email hello.saachijaipur@gmail.com.

To process your request, we will need:

• The item with original tags intact
• The item is unworn and unwashed
• A clear unboxing or damage video as evidence

Requests raised after 7 days of delivery will not be eligible for resolution.

Resolution for Damaged / Incorrect Items

Upon verification, we will arrange for a replacement or issue store credit, as applicable.

In verified cases, Saachi will bear the cost of return shipping.

Refunds

Monetary refunds are not offered as a standard resolution. Any exceptions will be at the sole discretion of Saachi.

 

7. Gift Cards

Saachi gift cards are available starting at ₹5,000, ₹7,000, ₹11,000, ₹15,000, and ₹20,000. They are valid for 365 days from the date of purchase and can be used across our full range of products.

Gift cards can be redeemed in combination with promotional discount codes. However, gift cards are final sale, they are non-refundable and cannot be exchanged for cash.

 

8. Intellectual Property

All content on this website, including product images, design details, photography, graphics, text, and branding, is the exclusive property of Saachi. Unauthorised copying, reproduction, distribution, or commercial use of any content from this website is strictly prohibited without our prior written consent.

If you share or tag Saachi on social media, we may reach out to request your permission to repost your content. We will never share or reuse customer images without explicit consent.

 

9. Limitation of Liability

Saachi's liability in connection with any order or dispute is limited to the value of the order placed.

We are not responsible for delays, disruptions, or losses caused by circumstances beyond our reasonable control, including but not limited to courier failures, natural disasters, pandemics, government restrictions, or technical outages.

Our website may contain links to third-party websites, including payment gateways and social media platforms. Saachi is not responsible for the content, practices, or privacy policies of those external websites. We encourage you to review their terms independently.

 

10. Governing Law & Disputes

These Terms & Conditions are governed by the laws of India, including the Consumer Protection Act, 2019 and the Information Technology Act, 2000.

In the event of a dispute, we encourage you to first contact us directly so we can work towards a fair and prompt resolution. Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

 

11. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be reflected on this page with a revised 'Last Revised' date at the top. We encourage you to check this page periodically. Continued use of the website after changes are made constitutes your acceptance of the updated terms.

 

12. Contact Us

If you have any questions, concerns, or feedback, please reach out to us:

WhatsApp / Phone: +91 98290 11569

Email: hello.saachijaipur@gmail.com

Address: C12/103, Prithvi Apartments, Prithviraj Rd, C Scheme, Jaipur - 302001

We are a small, dedicated team and we genuinely care about every customer's experience. We're always here to help.

© Saachi. All rights reserved.